It is important to know what to expect when you call a locksmith so that you know that you are receiving the highest quality of service. The process is comprised of 6 simple steps that take you from what the company is doing to what the company should do. Having this information will allow you to hold your locksmith to a higher standard of quality as well as just knowing what is happening behind the scenes when you call a professional locksmith. With this list, you will be able to confidently call a locksmith and know that you are receiving the best possible care for your property. The process comes down to:
- Locksmith Request
- Dispatch
- Update
- Assessment
- Locksmithing
- Payment
1. Locksmith Request
You know your problem and you know which locksmith you want to hire. The next step is to call your desired locksmith and request assistance. The call will be received by the home office, which acts as a central hub for the company. Centralized communication gives the company an opportunity to service larger areas. During the call, you will be asked to provide your location, the nature of the service, what type of locksmith you require (auto, home, or business), and your contact information.
2. Dispatch
The company’s home office will contact the manager for the area you are in. The manager will be given the information you provided to the home office. Based off of that, the manager will choose a technician and dispatch them to your location. During the dispatching process that technician will also be given the pertinent information.
3. Update
Once the technician is dispatched, that technician will call the customer. During the call, they will inform the customer of their estimated time of arrival. This keeps the customer up to date on how the process is advancing. It is also during this time that the locksmith might gather any additional information about the situation based on the information that they have received.
4. Assessment
The technician will arrive and greet the customer in a professional manner. Once the technician arrives they will assess the situation and determine what steps will need to be taken. The customer will be informed of what services are required, and a price will be determined. Once the price is determined the customer will sign a receipt agreeing to the service and cost.
5. Locksmithing
The technical process is started at this time. The amount of time that it will take to finish the job will depend on the service and situation. The reason for such a wide time range is that each case is dependent on the lock, what service is required, and the scope of the task. During the locksmithing process, the technician will not harm any part of the vehicle or building, with the exception destructive entry. Destructive entry is only used when there is no other way of gaining entrance to the car or home and is viewed as a last resort. Even with destructive entry, only the what needs to be removed will be damaged.
6. Payment
Finally, the job is done and you are happy with the service that you have received. It is at this time that the locksmith will collect the payment for the job. The bill can be paid in cash or credit depending entirely on the customer’s preference. After the business is completed the locksmith then collects their equipment and departs to help the next person in need.
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